Transporting your load with safety and care is our top priority

Real Time Tracking

With Motive (formerly known as Keep Truckin) we can see and share where your load is at all times. This software also allows us to verify the route taken, the speed traveled, and give updates on arrival time.

We always handle vehicles with the utmost care and respect. When you entrust us with the safety of your cargo, we make sure to treat it as if it were ours. Some procedures we regularly follow are:

  • THREE-POINT OVER-THE-WHEEL STRAPS  TO SECURE THE VEHICLE

  • MEASURE HEIGHT FOR CLEARANCE

  • LOCK VEHICLE AND SECURE KEYS DURING TRANSPORT

If you feel like we have not upheld our standards and promises, we would love to hear from you so we can make it right. We are constantly looking to grow and improve so we can provide the best service possible!

Loading Procedures

inspection

Upon pick-up and delivery, we thoroughly inspect each vehicle to ensure any damage is identified before changing possession. We make notes of scratches, dents, or other noticeable flaws.

Pictures are taken to provide evidence of our reports and give clients a clear look at their vehicle’s condition.

Insurance

Whether we are hauling your cargo ourselves or dispatching it out to a reliable carrier, we always have insurance in place to protect your asset(s).

  • HTS is 100% insured and bonded, so if anything happens while transporting, all parties are covered

  • When dispatching a load to another carrier, we complete the following:

    • Investigate the business’ history and credentials to confirm they are in good standing

    • Verify they have the necessary experience that meets our standards

    • Verify their insurance coverage and protection

    • Inspect their processes and procedures to prevent cutting corners

Going the extra mile means there is less to worry about down the road. We take pride in doing the little things that provide our customers peace of mind!

communication

We do our best to communicate with our clients throughout the entire process. our goal is to be as transparent as possible so there no surprises or mysteries. We mainly interact via the phone number you provide us but are happy to send messages via email or text if that is something you prefer.

If you have any additional questions or concerns, you can find our contact information here.

 

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